78fb's Privacy Policy

Types and Methods of Data Collection

When registering an account on 78fb and using our Services, we may collect the following types of information:

Identity Information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (when identity verification is required)

Financial Information:

• bKash, Nagad, Rocket, or Upay account details (to facilitate transactions)
• Deposit and withdrawal history

Technical Information:

• IP address and device type
• Browser type and version
• Website usage duration and patterns
• Data collected from cookies and similar technologies

Purpose of Data Use

We use your information only for specific and legitimate purposes. 78fb uses your information for the following reasons:

• Account Management: To create and manage your account, verify your identity, and confirm your age.
• Service Delivery: To provide betting, casino games, and other platform features.
• Financial Transactions: To process deposits and withdrawals.
• Customer Support: To resolve your issues via live chat or email.
• Security Assurance: To prevent fraud, money laundering, or any other unlawful activity.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Communications: To send relevant notifications, updates, or promotional information (where you have given consent).

Sharing Information with Third Parties

78fb never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: With trusted partners who provide technical support for platform operations, all of whom are bound by strict confidentiality agreements.
• Legal Authorities: In cases involving court orders, lawful requests from law enforcement agencies, or other legal obligations.
• Fraud Prevention: With relevant agencies to detect and prevent any unlawful activity.

Data Protection and Security Measures

To keep your information secure, 78fb follows industry-standard security technologies and practices:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology, preventing third parties from accessing your information.
• Secure Servers: Your information is stored on secure, protected servers with strictly controlled unauthorised access.
• Two-Factor Authentication: A two-factor authentication method is used to strengthen account security.
• Regular Security Reviews: The security of our systems is regularly tested and updated.
• Staff Training: Every member of our team is trained in privacy and data protection.
• Fair Play Assurance: Our gaming systems operate in a fair and transparent manner.

Cookies Policy

The 78fb website uses cookies and similar technologies to help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required for the core functionality of the website (such as maintaining login sessions).
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect data on site usage to improve our Services.

You can control or decline cookies from your browser settings. However, disabling certain cookies may limit the functionality of the website.

Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Account Information: For the full duration of active account use, and after account closure as required by applicable legal obligations.
• Financial Transaction Records: For a defined period to meet legal and regulatory requirements.
• Customer Support Communications: For a reasonable period after an issue has been resolved.
• Technical Logs: For a limited period for security and system improvement purposes.

Once the defined retention period has passed, we securely delete your information or process it in a way that prevents you from being identified.

Your Rights

You have certain important rights regarding your personal information. 78fb respects these rights and is committed to exercising them to the extent possible:

• Right to Know: You can find out what information we collect and use about you.
• Right of Access: You can request a copy of the personal information held in your account.
• Right to Rectification: You can request the correction of inaccurate or incomplete information.
• Right to Erasure: You can request that your information be deleted in certain circumstances.
• Objection to Processing: You can object to the processing of your information for specific purposes.
• Withdrawal from Marketing Communications: If you do not wish to receive promotional emails or messages, you can opt out at any time.

To exercise any of the above rights, please email us at [email protected] or contact us via live chat. We will process your request as quickly as possible.

Protection of Minors' Data

78fb's Services are intended only for those aged 21 and above. We do not knowingly collect any information from minors.

If we are notified or become aware that a minor has registered on our platform, we will immediately close that account and completely delete the associated information. Parents or guardians who have concerns about their child's account are requested to contact us directly.

Third-Party Links and Services

If the 78fb website contains links to third-party websites, those websites have their own privacy policies. 78fb is not responsible for the privacy practices of such external sites. We advise you to read the privacy policy of any third-party site before visiting it.

Our gaming providers — such as Pragmatic Play, Spribe, JILI, and others — follow their own data processing policies. Information provided while playing games is governed by the relevant provider's privacy policy.

Policy Changes and Updates

78fb may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• By publishing a notice on the website.
• By sending a message to your registered email address (if the change is significant).
• By updating the "Last Updated" date at the top of this page.

Continued use of our Services after an update will be considered as your agreement to the revised Policy. We therefore recommend visiting this page regularly.

International Data Transfers

Our servers and systems may be located in various countries, meaning your information may be transferred internationally. In such cases, we ensure that:

• Transferred information receives equal or greater protection.
• The receiving party operates under strict confidentiality agreements.
• Information remains fully encrypted during transmission.

Steps in the Event of a Security Breach

Despite our best efforts to protect your data, should a security breach occur, 78fb will take the following steps:

• Identify and contain the incident as quickly as possible.
• Notify affected users in a timely manner.
• Investigate the cause of the breach and take measures to prevent it from happening again.
• Notify the relevant authorities where applicable.

If you notice any suspicious activity on your account, please contact our customer support immediately.