Help Centre
Answers to the most frequently asked questions about 78fb
VIP program, withdrawals, customer support, verification, and account security — all your questions answered in one place.
Welcome to 78fb. This FAQ page has been created to give Bangladeshi players direct, straightforward answers to the most common questions. How VIP cashback works, how long withdrawals take, what to do to keep your account secure — read through the questions and answers divided into five sections and your experience using 78fb will be much smoother. If you cannot find your question here, contact our 24/7 live chat or reach us by email.
Section 01
VIP Program
78fb has four VIP tiers in total — Bronze, Silver, Gold, and Platinum. Bronze offers up to 0.4% weekly cashback, Silver up to 0.8%, Gold up to 1.1%, and Platinum up to 1.5%. Cashback at every tier is calculated on a weekly basis and credited directly to your account.
VIP tier upgrades depend on your regular betting activity. The more actively you play and increase your participation on the platform, the faster you can reach the next tier. Once you meet the required activity threshold for a tier, 78fb will upgrade your tier automatically. You can ask in live chat for the latest progress details.
VIP weekly cashback is credited directly to your main account balance, not the bonus balance. That means you can withdraw the cashback amount without having to meet any additional wagering requirements. After each week ends, the calculation is finalised within a set timeframe and your balance is updated.
Yes, Platinum is the highest VIP tier at 78fb and it offers the highest weekly cashback rate (1.5%). In addition, Platinum members receive priority customer support and special promotional offers. For a detailed list of benefits, contact 78fb via live chat or email at [email protected].
If you remain inactive for an extended period, your VIP tier may be reviewed. Staying regularly active makes it easier to hold on to your current tier. For accurate information on how long inactivity can trigger a tier change, contact customer support directly — they are available 24/7.
Section 02
Withdrawal Questions
At 78fb, the wagering requirement is calculated on the bonus amount only, not on the combined total of the deposit and bonus. For example: if you deposit ৳1,000 you receive a ৳1,000 bonus. The wagering requirement for that ৳1,000 bonus = ৳1,000 × 10 = ৳10,000 in bets. After that, winnings from the bonus become withdrawable.
Withdrawals at 78fb are generally completed within 15 minutes to 2 hours. Whether you request via bKash, Nagad, Rocket, or Upay, the process is completed quickly. However, during high-traffic periods or when first-time verification is required, it may take a little longer.
No. For security reasons, withdrawals at 78fb can only be made to a mobile wallet registered in the account owner's own name. That means the name on your bKash, Nagad, Rocket, or Upay number must match the name on your registered account. Withdrawal requests to third-party wallets may be cancelled.
The minimum withdrawal amount at 78fb is ৳500. This limit applies equally to all methods — bKash, Nagad, Rocket, and Upay. Make sure your balance has at least ৳500 before submitting a withdrawal request, and that any wagering requirements (if applicable) have been met.
If a request stays pending for more than 2 hours, it is advisable to contact customer support. Reach out via live chat and share your withdrawal ID or transaction details. The team will resolve the issue as quickly as possible. You can also write to [email protected] for assistance.
Section 03
Customer Support
78fb customer support is available 24 hours a day, 7 days a week. You can get help on holidays, night shifts, or at any time. Instant connection is possible through live chat, and emails are also replied to as quickly as possible.
The 78fb support team can communicate in both Bengali and English. Bengali-language support has been set up with Bangladeshi players in mind. You can ask your question in your preferred language and receive a reply in the same language.
78fb has two support channels. First, live chat — once you log in to the site, you can open the chat window directly and get an instant response. Second, email — you can send detailed questions to [email protected]. Email is useful for complex issues because screenshots and documents can be attached.
For a faster resolution, have the following on hand before reaching out: your registered email or mobile number, the relevant transaction ID or order number, the time the issue occurred (in Bangladesh Standard Time), and a screenshot if possible. Having this information allows the support team to identify the cause of the problem much more quickly.
Section 04
Verification & Documents
Verification is primarily for your own security. It confirms that the account is being operated by its genuine owner and that no one else is using the account in your name. It also helps prevent money laundering and fraud, and keeps the platform's overall security intact.
For proof of identity, the National ID card (NID) is most commonly used. A passport or driving licence may also be accepted. For address verification, a utility bill or bank statement may be submitted. Documents should be clear and not expired for best results.
Yes. All personal documents submitted to 78fb are protected using SSL encryption technology. The information is used only for verification purposes and is not shared with third parties without authorisation. Detailed information can be found in our privacy policy.
In case of rejection, the reason is usually provided — such as the document being unclear, expired, or having a name mismatch. Once you know the reason, correct it and resubmit a new document. If the reason is not clear, contact us directly via live chat or at [email protected] — the team will explain in detail what type of document is needed.
Section 05
Stay Safe
Change your password as soon as possible and inform us by contacting live chat or emailing [email protected]. Provide the support team with the time and location details of the suspicious login. The team will temporarily lock the account if necessary, investigate, and help secure your account.
Yes. 78fb uses SSL (Secure Sockets Layer) encryption, which keeps all information exchanged between your browser and our server secure. Personal data, payment information, and transaction history — all flow through an encrypted connection. The detailed data protection policy can be found on our privacy policy page.
A strong password should contain at least 12 characters and include a mix of uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (#, @, ! etc.). Do not use your date of birth, name, or simple words as a password. Do not use your 78fb password on any other site — keep a separate password for each site.
Never share your OTP or mobile wallet PIN with anyone — 78fb staff will never ask for such information. If someone identifies themselves as a 78fb representative and asks for your OTP or bKash/Nagad PIN, it is a scam. Disconnect immediately and report it to [email protected].
Always verify the 78fb.lat domain in your browser's address bar and make sure the padlock icon (🔒) is visible before the URL. Fake sites typically use slightly misspelled variations such as 78fb-lat, 78fbb, or something similar. Do not use links shared on social media without verifying them. If in doubt, type the address directly into your browser to access the site.
Still have questions?
Our skilled support team is always ready to help in Bengali and English — any time, day or night.
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